Jubilant FoodWorks Limited is the Master Franchisee of Domino’s Pizza in India, Bangladesh, Sri Lanka and Nepal with sole and exclusive rights to own and operate Domino’s Pizza restaurants in these territories . For any franchise-related queries, kindly email us directly at dominos.franchise@jublfood.com
When placing an order online, the only other option is Cash on Delivery if full payment is not made through gift cards. In stores, gift cards can be used along with any other payment mode.
No. OTP can be used only once, but there is no set expiry time for OTPs.
The gift card can be used until midnight 11:59PM of dd-mm-yyyy.
Please reach our website www.dominos.co.in or call us at 1800-208-1234.
Yes, up to 10 Gift Cards during a transaction on www.dominos.co.in.To purchase larger quantities, contact Dominos corporate at g-dominos_gv@jublfood.com
If an e-Gift Card is undelivered to the email address specified, ask customer to check the junk folder in mailbox. If still not received, ask for the order number and send to back end team to track the gift card generated against the online order number for resending.
Electronic Voucher is valid for 6 months from date of issuance.
Our responsible disclosure submission form can be found here
Paper Voucher validity is fixed and is mentioned on voucher back side.
In 3 fixed denominations INR 100, INR 200 and INR 500.
These are redeemed at store and online.
These will be redeemed in CASHLESS (As per existing process).
Existing 11-character alphanumeric Domino?s E-GVs can be redeemed at stores and online. NO PIN will be required also these will be redeemed ONE TIME ONLY.
Yes
SMS DOM BAL 10-digit card number to 56767.
Domino's Gift Cards are available in various forms - Plastic card, Electronic-Gift Voucher and Mobile Gift Card.
Domino's Gift Card is a pre-loaded gift card, which can be used for purchasing any Domino's product (Pizza, Sides or Beverages) in all participating restaurants or order online from desktop/laptop on www.pizzaonline.dominos.co.in to know the steps.
One needs to activate a physical gift card to use it. To activate the card, visit website www.dominos.co.in or SMS DOM ACT 10-digit card number 6-digit card pin to 56767 from recipient's mobile number. This would link your gift card to your mobile number. Now for all future transactions at Domino's outlet/web, OTP will be sent to the registered mobile number to authorize redemption transactions for this card.
Customer will receive gift card activation SMS on their registered mobile number.
Request customer to wait or go to area where full network is available OR request to retry after 5 minutes.
Visit Domino's Website Gift Card Page under Balance Enquiry enter 10-digit gift card number.
Plastic Card is reloadable and redeemable multiple times however all other are for ONE TIME USE ONLY.
These will be redeemed in store and on delivery.
These are redeemed at store and online (only on web). For online logon to www.pizzaonline.dominos.co.in from your desktop/laptop. Apply it on the payment page under Gift Card / Evoucher.
Domino's Gift Card (Physical Card) can be purchased for variable denomination ranging between minimum value of Rs. 500 and maximum Rs. 49,999.
The Domino's Electronic Gift Voucher can be purchased for variable denomination ranging between minimum value of Rs. 100 and maximum Rs. 2,000.
Domino's Gift Card usually takes 7-9 working days to reach. E-Gift Cards are normally delivered instantly. But sometimes due to system issues, the delivery can be delayed up-to 24 hours.
Yes, up to 10 Gift Cards during a transaction on www.dominos.co.in. For bulk purchase: contact Dominos corporate at G-dominos_gv@jublfood.com
The purchase of Domino's Gift card cannot be cancelled after placing the order.
Please ensure that Domino's Physical Card is activated before presenting it for redemption at the store. To redeem please hand over card to store staff, an OTP will be sent to registered mobile number to approve.
This depends on type of Gift Card. Physical Gift Card can be redeemed multiple times while electronic or mobile Gift Card are for one time use only. Any remaining balance after redemption in case of electronic Gift Card or mobile Gift Card will be forfeited.
If bill value exceeds the value of the Gift Card, customer may settle the difference with either cash or a credit/debit card. However, in case of online order only COD is ONLY other payment option available.
A maximum of two gift cards can be used per order.
Customers can check balance and validity both during purchase of gift cards as well as during redemption. Only the 10-digit gift card number is required to perform a balance enquiry.
Use the reload option in the gift cards section of dominos.co.in website to perform the Reload / Recharge. The reload option is applicable only for physical gift cards.
In case of physical gift cards, the expiry date is set to 365 days from the date of purchase of the gift card. The expiry is also extended by 365 days whenever a reload is performed and the entire balance is carried forward. In case of paper gift vouchers, the expiry is set to a specific calendar date and is mentioned on the paper voucher. In case of E-GVs, expiry date is set to 180 days from the date of activation / purchase.
The physical gift card expiry is 1 year from the date/time of activation. The expiry would be extended for 1 year further on every reload before the expiry of the physical gift card from the date of reload.
Currently, in Phase 1, Gift cards can only be purchased online or through redistributors. Gift cards can also be purchased as part of corporate / bulk deals directly from Domino?s. In the future, gift cards can also be bought at the stores.
Yes. The process is similar to redemption at stores. Either OTP or Card PIN needs to be entered based on the gift card type.
Click here to download to know the steps.
Go to Domino's website pizzaonline.dominos.co.in, select your pizzas and without applying any offer code under redeem code page, move to "Proceed to payment" page option, on left side you will find multiple payment options. Under that option one option will be "E.Gift Voucher" Click on that link, enter the code and your bill value will be deducted by the voucher value.
Do not apply any offer code. Apply code only on the payment page and Select right combination of products any order above Rs. 300 shall be eligible for delivery rest orders will be Pick up orders or else adding of one Pizza is mandatory for delivery.
In case of queries customer can write at G-Dominos_GV@jublfood.com
Click on below link to buy Instant E.Gift Voucherhttp://www.dominos.co.in/great-deals/gift-vouchers
Terms and Conditions are: Only applicable online. Click on pizzaonline.dominos.co.in EGV is a mode of payment and is used at the time of payment only under E.Gift voucher. No refund will be given by the restaurant manager. In case the amt. of bill is less than the E.Voucher amt. No offers can be applied in case payment is done through E.Codes. Codes are case sensitive. Option of Delivery, dine in and take away has to be carefully chosen. All orders above Rs. 300 are delivered. These codes are applicable at all Domino's Pizza INDIA restaurants except Airport restaurant. These vouchers are not redeemable on offline transaction, which means you cannot display them on delivery or at the Point of Sale. The balance amount after using E.Voucher code can only be paid by Cash. Only 1 E.Voucher can be used per order. E.Voucher are electronic codes, therefore physical collection of the voucher is not required. 30 mins. Or Free is not applicable in case of order through EGV, although restaurant will follow all possible means to ensure delivery within 30 mins. In case of queries customer can write at G-Dominos_GV@jublfood.com
Sir/Ma'am, please try the "forget password" link to generate a new password.
Sir/Ma'am, please check if you are using the correct login credentials? Please try the "forget password" link to generate a new password.
After you place your 1st order an auto generated password will be sent on your email address to login at your next visit to our site.
After you place your 1st order an auto generated password will be sent on your email address to login at your next visit to our site.
We are sorry to hear about your previous experience. As regards the delivery area, every Restaurant has its own defined delivery area to serve you quickly. I am sure you will not face any issues with the same restaurant this time around.
We apologize for the inconvenience caused to you. As your order was Not Successful you will receive a refund back in your account within 7-10 working days.Also we would request you to please place another order by calling our Hotline number 1800-208-1234.
1. Please ensure that you are on "https://pizzaonline.dominos.co.in/" 2. Select Pick Up or Home Delivery, enter your details & click on Build Order 3. Choose the products you wish to order, Enter Discount Coupon Code if any & click confirm order 4. Enter your Details and chose the payment mode. 5. Enter payment details and click on Proceed securely. 6. You will receive your order details via SMS & Email. 7. Still Facing Issues: - Call 1800-208-1234.
Sir/Madam, Corporate Discount is Not Applicable on OLO however, in order to avail Corporate Discount please call 1800-208-1234 or please visit your Nearest Restaurant.
Sir/Ma'am, due to some technical reason the Restaurant/City is not available to place orders. You may choose to call us at 1800-208-1234 for placing your order.
1. Please ensure you are mentioning the correct coupon code 2.Please check the validity of the coupon 3. Please check the Terms & Conditions of the Coupon: i. Rs.100 off on a min bill of 350/400 ii. Garlic bread and Dip free on min bill of Rs.350/400 iii. Choco lava free on min bill of Rs.350/400 iv. 20% off on a min bill of Rs.350/400 v. 25% off on a min bill of Rs.350/400 vi. 30% off on a min bill of Rs.350/400 vii. Buy one Get one free (Only on Wednesdays) 4. Still Facing Issues: - Call 1800-208-1234
Sir/Madam, You can certainly go ahead and chose your preferred time for delivery on our Online Ordering.
Sir / Madam, as per the latest notification released by Deputy Commissioner of Central Exercise & Service Tax Division, Chandigarh, the letter dated 13.08.2015 (Letter ref. 4693) has been withdrawn ab-inito (i.e. from beginning) through letter issued on 09.09.2015 (Letter Ref No. 6118) hence service tax continues to be levied on Home Delivery and Carry Out
Please click https://pizzaonline.dominos.co.in/disclaimer.php for T&C
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Please click the link below to check the prices of your favorite product Link
We at Domino's deliver from 11 AM to 11 PM
We at Domino's operate from 11 AM to 11 PM
Please click on the link below to get Restaurant Contact Number/Address
Please click on the link below to get Offer of the daylink
Dear Sir/ Mam, This is a nominal fee charged as an industry practice on all our delivery orders till 11PM. Per delivery charge is minimum INR 35 (inclusive of taxes) for orders > INR 300 and varies as per order value for < (less than)INR 300. This charge is to ensure highest standard of hygiene protocols being followed to deliver hot and fresh pizzas.
Dear Sir/ Mam, This is a nominal fee charged as an industry practice on all our night delivery orders from 11PM to 3AM. Per delivery charge is minimum INR 40 (inclusive of taxes)for orders (greater than) > INR 300 and varies as per order value for < (less than)INR 300. This charge is to ensure highest standard of hygiene protocols being followed to deliver hot and fresh pizzas during late hours
Dear Sir/ Mam, The delivery charge varies as per the order value. Per delivery charge is INR 35 for all orders > INR 300, INR 45 for order value between INR 157 upto INR 300, INR 55 for order value between INR 27 upto INR 156 and INR 65 for order value below INR 27. All delivery charges are inclusive of applicable taxes.
Dear Sir/ Mam, The night delivery charge varies as per the order value. Per delivery charge is INR 40 for all orders > INR 300, INR 50 for order value between INR 157 upto INR 300, INR 55 for order value between INR 27 upto INR 156 and INR 65 for order value below INR 27. All night delivery charges are inclusive of applicable taxes.
We have introduced slab wise delivery charges for convenience of our guests so that they can place order below INR 300 threshold. However, there is no change in delivery charges for orders above INR 300.
This is a nominal fee charged as an industry practice on all our delivery orders. This charge is to ensure highest standard of hygiene protocols being followed to deliver hot and fresh pizzas.
Yes delivery charges are same across all our platforms.
The delivery charges of the aggregators are based on different order values or distance. For more details, request you to visit the respective platform.
Difference in charges are based on overall services. At Domino’s our endeavour is to ensure highest standard of hygiene protocols being followed to deliver hot and fresh pizzas.
Dear Sir/ Mam, The delivery charge depends on Order Value. We levy a standard delivery charge of minimum INR 35(inclusive taxes ) for orders > INR 300 and varies as per the Order Value Slab.
Dear Sir/ Mam, The delivery charge depends on Order Value. We levy a standard delivery charge of minimum INR 40(inclusive taxes ) for orders > INR 300 and varies as per the Order Value Slab.
Orders below threshold value of INR 300 is applicable on all Domino's Assests and selective food ordering platforms.
Delivery charges are levied while ordering. However, at Domino's our late / TSG promise sufficiently covers all delivery or product / service related issue. (Refer Late & TSG T&C).
Delivery Charges will be a part of total amount which will be refunded. Max discount on INR 300 (inclusive of delivery charge) for late delivery of order or total bill value in case of TSG.
Yes, standard taxes are levied on delivery charges, charges mentioned above are inclusive of taxes.
We regret the inconvenience caused to you. Your location falls under non-delivery zone, order got accepted due to technical issue. The entire order amount will be refunded to your source account along with delivery charges. ( Refer Refund T&C)
Upon order cancellation the entire order amount will be refunded to your source account along with delivery charges. ( Refer Refund T&C)
No, the charges are applicable only for delivery orders.
No, you will not be charged in case of missing item delivery. Charges are applicable only on fresh delivery orders.
Dear Mam / Sir, we follow stringent SOPs to ensure that your pizza is prepared with utmost hygiene and safety. We source our meat only from FSSC22K certified suppliers, where we ensure strict hygiene & bird health safety measure and rearing of bird in bio secured farms.
Dear Mam / Sir, Our pizza is absolutely safe & baked at 250 degree Celsius (465 degree Fahrenheit) that ensures your food is safe for immediate consumption.
We follow stringent SOPs to ensure that your pizza is prepared with utmost hygiene and safety.
• Two stage verification (by Processor and JFL representative) of Stringent Biosecurity measures and access control systems in place for all Farms and Plants.
• 100% meat supplies are verified and monitored by competent veterinarians at Farm/Processing unit and ensures cleaning/ sanitation protocol and bird health management program in place.
• Poultry Health Management system which includes the vaccination, nutrition and treatment protocols & no usage of antibiotic in the entire bird life cycle.
JFL poultry supplies are only from approved FSMS certified poultry processing centers which has its own Integrated Farms with stringent Biosecurity and environmental control & bird health management program.
No there is no impact on our supplies, at JFL we have defined Avian Influenza outbreak monitoring and mitigation program for its Poultry products.
For any further queries please email us at guestcaredominos@jublfood.com
Dear User, You can cancel your order by clicking on the "Cancel Order" button on the Order Confirmation page. Currently the option is only applicable for Cash on Delivery Orders.
Dear User, Self Order cancellation can only be done for orders placed via Domino's Application and not applicable for orders placed from other sources.
Currently cancellation option is available only for Cash on Delivery Orders.
There are no cancellation charges for the first 60 seconds or if the order is not delivered even after 60 minutes on regular days and 90minutes during festivals (festivals/big occasions like New Year eve, Ganesh Festival, Christmas, Durga Pooja, etc).
If the order is cancelled after 60 sec, Cash On Delivery option will be disabled for next order.
You can cancel your order until delivery executive reaches your location (First barrier point).
Dear User, Cash payment will be blocked for your next order. Cash payment will be enabled after successful delivery of next prepaid order.
Dear User, Once the Delivery Executive reaches your location (First Barrier Point), you will not be able to Cancel your Order.